You can ask us to delete your SaltanatMall account — the one you use in the SaltanatMall app and on saltanat.af — and the personal information linked to it, at any time.
How to ask
- In the SaltanatMall app: open You → My profile → Delete account, enter your password and confirm.
- On saltanat.af: sign in, open My account → Delete account, enter your password and confirm.
- If you can't sign in, contact us using the details below from the email address or phone number on your account, and give your username.
- Deleting in the app or on the website happens straight away. When you ask us instead, we may ask you to confirm first; we complete the deletion within 30 days and tell you when it is done.
What we delete
- Your profile: name, username, email address, phone number, date of birth, gender and profile photo.
- Your saved delivery addresses, cart and wishlist.
- Your conversations with support and branches, and the photos, videos, voice notes and documents in them.
- Your loyalty points, which cannot be recovered or moved afterwards.
- Your sign-ins on every device.
What we keep
- Records of orders and payments, which accounting and tax law require us to keep. They are no longer linked to your name or contact details, and are deleted once the legal period ends.
- Reviews you wrote stay on the products, without your name.
- Game cards keep their balance and can still be used by whoever holds the card.
Deleting an account cannot be undone. Orders that are still on their way are completed or cancelled first.